

Frozen Pipes: What to Do and When to Call a Plumber
Frozen pipes are one of the most common winter plumbing problems in colder regions like Canada. When water inside pipes freezes, it expands and can cause serious damage, including cracks or full pipe bursts.
Knowing what to do immediately can help reduce damage and avoid costly repairs.
Why Pipes Freeze
Pipes usually freeze when exposed to low temperatures, especially in:
- Basements and crawl spaces
- Exterior walls
- Garages
- Outdoor plumbing lines
Common causes include:
- Poor insulation
- Extreme cold weather
- Lack of heating in certain areas
- Drafts near plumbing lines
Signs of Frozen Pipes
You may have frozen pipes if you notice:
- No water coming from taps
- Very low water flow
- Frost visible on exposed pipes
- Strange smells from drains
- Unusual sounds when turning taps on
Early detection is important to prevent bursting.
What to Do Immediately When Pipes Freeze
1. Turn on the Faucet
Keep the affected faucet open. This helps relieve pressure as the pipe begins to thaw.
2. Apply Gentle Heat
Use safe heat sources such as:
- Hair dryer
- Warm towels
- Heating pads
Never use open flames or direct fire.
3. Warm the Area Around the Pipe
Increase room temperature or use a space heater near the pipe area (safely).
4. Check Other Faucets
If one pipe is frozen, others may be at risk too.
What NOT to Do
Avoid these actions:
- Do not use a blowtorch or open flame
- Do not force water through the pipe
- Do not ignore the issue
Improper handling can lead to burst pipes.
When to Call a Plumber
You should call a professional immediately if:
- The pipe is completely frozen
- You suspect a burst pipe
- You cannot locate the frozen section
- Water pressure does not return
- You see water leaks after thawing
How Plumbers Fix Frozen Pipes
Professional plumbers use safe methods such as:
- Pipe thawing equipment
- Infrared inspection tools
- Pipe repair or replacement
- Leak detection systems
They also check for hidden damage caused by freezing.
How to Prevent Frozen Pipes
1. Insulate Pipes
Wrap exposed pipes with foam insulation.
2. Keep Heat On
Maintain a stable indoor temperature during winter.
3. Let Faucets Drip
A slow drip helps prevent pressure buildup.
4. Seal Air Leaks
Close gaps near windows, doors, and walls.
5. Disconnect Outdoor Hoses
Drain and store garden hoses before winter.
Why Frozen Pipes Are Dangerous
If ignored, frozen pipes can lead to:
- Burst pipes
- Water damage
- Mold growth
- Expensive emergency repairs
Why Choose New Well Plumbing & Heating
New Well Plumbing & Heating provides fast and reliable frozen pipe services across Ajax, Whitby, and Pickering.
We offer:
- 24/7 emergency plumbing support
- Fast pipe thawing services
- Leak and burst pipe repair
- Licensed and experienced plumbers
- Long-lasting plumbing solutions